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Submit a request Sign in Getting Started Knowledge Base Submit a Ticket Basics and FAQ Device Setup Instructions Factory Reset Yealink Phones Set up LTE Modem Set VLAN ID on Aastra 6865i Products Feature: Call Detail Records iTel Hosted PBX Feature List Polycom SoundPoint Series Phone Number and Line Cost Polycom Conference Phone Comparison Implement Call Recording on your Phone System See all 7 articles Frequently Asked Questions Detailed Billing For Calls Can I use a Headset with my iTel Phone? How do I Determine the Local Area of a Phone Number? What Phone Models Function With iTel's Systems? I Have a New System With iTel - How Do I Use It? How do I enable Follow-Me? See all 14 articles Phones iTel Connect Softphone ★ What is iTel Connect and How do I Get It? Import Contacts into iTel Connect Install iTel Connect Softphone on Mac Install iTel Connect Softphone on Windows iTel Connect - Forgot Username or Password iTel Connect Operating System Compatability See all 8 articles Third-Party Softphones ★ Set Up a Third-Party Soft-Phone (X-Lite Example) Android - CSip Simple iOS Linphone iOS Zoiper iOS Zoiper: Run in the Background Phone System Administration Guide Chapter 0 - Gain Access to Your Phone System Chapter 1 - Call Flow Chapter 2 - The PBX Interface Chapter 3 - Inbound Routes - Add a Phone Number Chapter 4 - Applications Chapter 5 - Endpoints - Add an Extension See all 18 articles Voicemail Change My Voicemail Password Change Voicemail Greetings from a Phone Check My Voicemail Messages Check Voicemail Messages from a Different Phone Enable Voicemail-to-Email with the User Portal Manage Temporary Voicemail Greeting See all 7 articles User Portal 101 - Introduction to the User Portal Change "Follow Me" Settings with the User Portal Change Phone Features with the User Portal Change Settings with the User Portal Check Call Logs and Recordings with the User Portal Check Voicemail Messages With the User Portal See all 8 articles Phone Usage Determine a Phone's Local IP Address Determine the firmware version of a Cisco 504G phone Determine the Local IP Address of a Cisco or Linksys Phone Determine the Local IP Address of a Polycom Phone Determine the Local IP Address of an Aastra or Mitel Phone Determine the MAC Address of a Phone See all 30 articles Advanced Phone Configuration Access The Web Interface of a Polycom Phone Add VLAN Tag to Aastra/Mitel 6800 Colour Display Phone Add VLAN Tag to Aastra/Mitel Monochromatic Phone Enable ZTP on a Polycom Enter Provisioning Server in Web GUI for Yealink Factory Reset a Cisco VoIP Phone See all 19 articles Support and Troubleshooting All My Phones Display "No Service" All Phones Are Down Calls Quality Issues Fix a Phone in Web Recovery Mode My Phone Displays "Network Disconnected" My Phone Displays "No Service" See all 7 articles iTel Sync Getting Started Setup iTel Sync on Windows Setup iTel Sync on Linux Setup iTel Sync Using Linux CLI Network and Internet Speed Testing Test Your Connection Speed with iperf The Problem With Speed Test Sites Internet Connections Determining Your MTU MTU and Your Device Setup PPPoE Connection on Windows Computer Location and Aiming of External LTE Antennas Restart Network Equipment Locate Network Devices See all 7 articles Recommended Router Configuration Recommended Router Settings for iTel SIP Phones Recommended Settings on a Sonicwall for Digital Voice Recommended Settings on the Cisco RV320 or RV042 for Digital Voice...